Now in 40+ luxury properties

The invisible
concierge.

A machined-aluminum puck in every room. Your guest presses once and speaks — Beacon answers, controls the room, and routes the rest to your staff. No app. No screen. No friction.

94%
resolved without staff
6.4m
avg response time
12
languages, natively
Trusted byTHE MERIDIAN BAYAÑIL RESORTSHÔTEL LUMIÈRECASA SERENATHE ARBORNORDSTRAND
64mm · CNC aluminum · black glass face
The device is the brand

Quiet machinery,
uncommon presence.

Most in-room tech shouts. Beacon disappears into the room until it's needed — then responds with the calm precision of a great concierge.

One button, then talk
A single machined button wakes Beacon. The champagne seam glows while it listens.
Controls the room
An IR blaster speaks to the TV, AC and fans — no integrations, no rewiring.
Aircraft-grade aluminum
A 64mm CNC-milled puck with a black glass face. It belongs on the nightstand.
Private by design
Audio is never stored. Only transcripts — and only when a guest speaks.
How it works

Three seconds, start to service.

01

Press & speak

"What time does the pool close?" · "It's too warm in here." · "Two espressos, please." In any of 12 languages.

02

Beacon understands

It answers from your hotel's knowledge base, or recognises a request and the room it came from — instantly.

03

Acts, or routes to staff

Adjusts the TV or AC over IR, or drops a tagged request into your team's live queue with full context.

For your staff

Guests get a concierge. Your team gets command.

Beacon staff console — the Ops Dashboard

Live service queue

Every request, tagged and routed. Cards age amber then red as they near SLA.

Room & device health

184 pucks at a glance — temperature anomalies, DND, offline devices, last activity.

Knowledge base

Teach Beacon your property once. It answers check-in, WiFi, dining and more — perfectly, every time.

Insights

What guests ask, how fast you respond, language mix, engagement per room per day.

Privacy is the product

Beacon never records the room. Audio is processed in the moment and discarded — only transcripts of intentional requests are kept.

No always-on recordingTranscripts, never audioGuest-initiated onlySOC 2 Type II
"Our front desk used to drown in small requests. Beacon quietly handles the questions and sends us only what matters — with the room number already attached."
ER
Elena Restrepo
GM, The Meridian Bay · Santa Monica

Put a concierge in every room.

See Beacon live in a 20-minute walkthrough. We'll set up a room with you and let you talk to it.